1. 30-day home trial
We want you to feel confident trying Zora. If you are not satisfied with comfort, fit, or everyday wear, you may return eligible items within 30 days of delivery for a refund of the product purchase price, subject to this policy.
2. Eligibility
- Returns must be requested within 30 days of the delivery date.
- Slides should be clean, undamaged, and in resalable condition when reasonably possible.
- Original packaging should be included when available.
- Final-sale, promotional, or specially marked items may have different return terms if stated at checkout.
3. What is refunded
Eligible returns receive a refund of the product purchase price to the original payment method. Original outbound shipping fees are generally non-refundable unless we shipped the wrong item or a defective product. Return shipping is the customer’s responsibility unless we sent the wrong or defective item.
4. How to start a return
- Email support@tryzora.com with your order number and reason for return.
- We will reply with return instructions.
- Ship the item back using the instructions provided and keep your tracking number.
- After we receive and inspect the return, we process your refund.
5. Processing time
Refunds are typically issued within 5–10 business days after we receive and inspect the returned item. Your bank or card issuer may take additional time to post the credit.
6. Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us promptly at support@tryzora.com with your order number and photos. We will arrange a replacement or refund as appropriate and cover return shipping when we are at fault.
7. Exchanges
If you need a different size, email support. Depending on inventory, we may offer an exchange or ask you to return the original pair for a refund and place a new order.
8. Contact
Return questions: support@tryzora.com · Contact page · Our Guarantee