1. Overview
Zora (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit tryzora.com, create an account, contact us, or purchase Zora products.
2. Information we collect
We may collect:
- Contact details — name, email address, phone number, and shipping/billing address.
- Order information — products purchased, order history, and related communications.
- Payment details — processed by Shopify and our payment providers. We do not store full payment card numbers on our servers.
- Device and usage data — IP address, browser type, pages viewed, referring/exit pages, and approximate location.
- Support content — messages you send through our contact form, email, or professional portal.
3. How we use information
We use information to:
- Process and fulfill orders, returns, and warranty/support requests
- Provide customer service and respond to inquiries
- Operate, secure, and improve our website and products
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications when permitted (you can unsubscribe anytime)
- Detect fraud, abuse, and technical issues
- Comply with legal obligations
4. Sharing of information
We share information with service providers who help us operate the store, including Shopify, payment processors, shipping carriers, email tools, and analytics providers. We do not sell your personal information. We may disclose information if required by law or to protect our rights, customers, or the public.
5. Cookies and similar technologies
We and our partners may use cookies and similar technologies to remember preferences, keep you signed in, measure site performance, and support checkout. You can control cookies through your browser settings; some site features may not work if cookies are disabled.
6. Data retention
We retain personal information as long as needed to fulfill the purposes described in this policy, including order records, legal compliance, dispute resolution, and business operations, unless a longer retention period is required by law.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain processing. To make a request, email support@tryzora.com. You may also unsubscribe from marketing emails using the link in those emails.
8. Children’s privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. International visitors
If you access tryzora.com from outside the United States, your information may be processed in the U.S. or other countries where our service providers operate.
10. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.
11. Contact
Questions about this policy: support@tryzora.com or visit our Contact page.